Cancellation and Refunds
Cancellation by Family Parties
In the unlikely event Family Parties cancels your booking e.g. due to adverse weather, we will refund you in full.
Cancellation by the Hirer
Cancellation can only be done by the hirer and is a three step process.
Step 1: The hirer is to call 07736 308 951 and cancel by phone.
Step 2: The hirer is to confirm their cancellation by email. This can be done via our Contact Us page.
Step 3: Family Parties will reply to your email confirming your cancellation. Please keep the email we send you, as it is your proof that your booking has been cancelled.
Please note, our cancellation fees.
- 14 days or more notice, 100% refund minus £25 booking fee.
- 7 - 14 days notice, 75% refund minus £25 booking fee.
- 48 hours - 7 days notice, 50% refund minus £25 booking fee.
- 0 - 48 hours notice, 25% refund minus £25 booking fee.
- On the day - No refund will be made.
All refunds will be made to the bank account / credit card they were made from.